Testimonials

7/23/10

Friendly staffs, good and quick service, and no doubt love the Sat hours. Will definitely be back for the next maintenance. Thank you John Hine.

-Puiwah Y.

7/8/10

I always feel confident that you are honest and reliable in serving my cars needs. Thank You

-Harry G.

7/8/10

My wife and I both appreciate the work and effort your dealership makes regarding our service visits. It is always a pleasure dealing with Mary in particular because of the trust we have in her in making sure that things are done right. Thank you.

-George C.

7/6/10

Even though the Dodge brand is no longer at this service center, I still return to get my Dodge van serviced because I have always been fully satisfied with the workmanship and customer care I have received. Thank you and your staff for a job well done. I'll be back!

-Bill B.

7/2/10

Mike Hill provided efficient, friendly, prompt,and very courteous service on July 1, 2010 regarding a trunk latch and questions with passenger side side panel. He is very knowledgeable and helpful. I consider him a go-to person for auto service related concerns.

-Kim M.

6/25/10

Richard was very helpful. Although I originally had planned to wait for my vehicle, he recommended some additional repairs - and then promptly arranged for a ride to my office. And in the afternoon when my vehicle was ready, he arranged for me to be picked up - again, this was done quite promptly. I also appreciate your customers' lounge, which is much nicer and more conducive to "productive waiting activity" (WiFi, computer terminals!) than the lounges that I've seen at other dealers. Thank you!

-Stuart and Nora L.

6/25/10

I am so glad that you can still service my Dodge Durango. Also Mary has been my contact for many years and she is the best.

-Linda A.

" I had a wonderful experience…the picture says it all! Thank you for everything… John Maurer is the BEST!"

-Denise F., June 2010

6/15/10

Mary Jackson is a very helpful, courteous lady. She has helped my wife & I with our cars over many years. I have been a Pontiac owner since the late 1980's and have always had my maintenance done at John Hine since then. If all your service crew are like her, no wonder you guys have been in business for so long. Respectfully, Geno - n - Elizabeth

-Geno A.

6/13/10

You should be proud of your team. Courtesy, professionalism, technical knowledge all in one package. Total satisfaction every time I get my RX-8 serviced at your dealership. Thank you for the customer care you provide. It is appreciated!!! My commendation to Michael Hill, my service advisor who always goes above and beyond!

-Silverio M.

6/7/10

Overall, I have been very satisfied with the service levels I've received at John Hine. Having a car rental service on site is an added plus.

-Anthony T.

6/4/10

I purchased my car at John Hine and have taken my car there for every service -- I've always been completely happy with the service and personnel. The staff is friendly and courteous and keeps me updated on progress. I'm extremely happy with John Hine.

-Sharon B.

6/1/10

Every time I have my car serviced, I'm feel very welcomed. Keev was friendly, courteous, and I appreciated his light-hearted conversation. Keep up the great personable service. I miss that in this computer-age.

-Cassie B.

5/30/10

My little Miata is the second Miata I bought at Hine's. The service and the positive attitudes of the staff is exceptional. It's almost a treat to come in in the morning to have the car serviced. Everything is easy, the scheduling, the waiting and the interaction with staff - and I am confident that my little 'Tiger' gets the attention it deserves to keep me safe on the road... :)

-Sonja W.

5/29/10

As always, Richard took care of the car issue. It was done in a very short time and he kept me advised as the work was being done. I have brought my car here for over five years now and with people like Richard and the great service,I can't imagine going anywhere else

-Diane R,

5/24/10

An e mail to the Costco Auto Buying Specialist...

We spoke a few weeks ago about my family's terrible experience at (another dealer) & you referred us to John Hine Mazda because I said we wouldn't go back to (that other dealer).  After recovering from our first experience, we finally approached John Hine this past weekend.  So far our experience has been a night & day difference and we're very satisfied with Brent at John Hine.  It's quite likely that we'll be purchasing within the next week or so, so I'm cautiously optimistic that all will continue to go well.

When we spoke I told you that our experience with (the other dealer) was not what I would consider a "Costco quality" experience.  I just wanted you to know that so far our experience with John Hine has been much more what we had hoped for.

5/26/10

We drove home from John Hine this evening with our new Mazda5. Brent & Michael made the car buying process easy & pleasant, and we were very satisfied with our experience there.  I thank you for referring us to John Hine and I would encourage Costco to direct other buyers to this dealership rather than (the other dealer).  If we had been sent there initially it would have saved us time and a great deal of frustration.  In my opinion, (the other dealer) is not up to your standards.

Thanks for your help,

Karen S.

-Karen S.

5/20/10

The service department at Hine Mazda is the best. I always have my Mazda serviced there.

-Chester J.

5/18/10

Everyone at John Hine is GREAT- I always receive wonderful service. Thanks for all you do.

-Sandra S,

5/17/10

I always have the best customer service at John Hine! Everyone is very friendly and I can get in and out very quickly. Thanks!

-Angela S.

5/17/10

Good service as usual. I had an appointment, and the Service Adviser, Michael Hill, took care of the details and had me back on the road in the promised hour. I do appreciate your excellent service, and clean dealership.

-Albert B.

5/17/10

Richard Waynick was great, he took care of all my needs and concerns in a courteous and timely manner. I would recommend him and your service departement to anyone, I also liked that by making appointments I was in and out of there in a very short amount of time... Thanks,CLG

-Christopher G.

4/28/10

You guys have always taken excellent care of my car and me! :-) I would recommend you to anyone who needed excellent service and to be treated special. Thanks for everything. I'll always bring my car to you guys!!! di

-Diana H.

4/26/10

I have always received excellent customer service from everyone at your dealership. I feel very fortunate to have Michael Hill for my Service Advisor. He goes above and beyond what is expected from a Service Advisor for both my vehicle and my mother's vehicle. He is just the best!!!!!!

-Marlene M.

4/19/10

As always Mr Michael Hill gave excellent assistance regarding both appointment setup and customer care. Also your weekend service member Rick provided outstanding before and after service care as well.

-Charles M.

4/19/10

Internet sales manager Brent Howard made our recent car purchase the most enjoyable experience in all my years of car buying

-Alan B.

4/19/10

I was very impressed with the service here - everyone was very friendly and treated me professionally. My car was finished in a very timely manner too, which I appreciated because I waited in the customer lounge for it. I will definitely come back!

-Kate P.

4/19/10

Mike Hill is the best! He is the reason we keep coming back to John Hine for service ! End of story !.........

-Marty W.

Call backs are prompt and courteous. Service is good.

-Felix S.

2/9/10

Richard did a great job helping out with my Mazda repair. His customer service and follow up was excellent. His work along with the manager made a huge difference in my perception of John Hine & Mazda in general. I've been a loyal John Hine dealership customer since I moved to San Diego four years ago. When an unexpected repair came up, Richard and his manager did what it took to get Mazda to cover the parts and help out with the repair. It goes to show that customer loyalty still stands for something these days, which is rare! I'm happy to say that I will be coming back to the dealership for a long time.

-Russell M.

David took very good care of my car, it is driving so well now. I just can not say it enough, there is nothing like being able to trust your car care people! I am very lucky to have found your business about 7 years ago and no one else has worked on my car or ever will as long as you are there and the car is there. Thank you! Also the young man that gave me a ride home was very courteous making sure everything was as it should be, you have a great staff!

-Amanda G.

I WOULD NEVER GO ANY PLACE ELSE. THE WORKERS YOU HAVE ARE JUST GREAT. WILL RECOMMEND TO ALL I KNOW.

-T Johnson

Every time I go there everyone is super, super friendly. Gordon went out of his way to accomodate my single-mom's needs. Congrat's for your team. Sincerely, Silvana Owner of a 2008 Mazda3 purchased at Hine's

-Silvana S.

The employees are very courteous. On my last visit, I was told it would take two hours to service my car. They had it done in an hour! Bravo!

-Ted W.

The speed of service at John Hine cannot be beat! Very convenient for me being that I work a 9-5 job!!!

-Aaron K.

EXCELLENT SERVICE BEFORE, DURING, AND AFTER. THIS IS OUR SEVENTH CAR PURCHASED AT YOUR BUSINESS AND WE WILL CONTINUE TO DO SO IN THE FUTURE

-Gregory S.

Very professional and competent service from start to finish. I am a Lexus owner (this is a vehicle for my son) and I am every bit as impressed with the quality of service at your dealership. Thank you!

-Patricia W.

Great service as usual. I especially appreciate the Saturday hours - it allowed me to get service at John Hine without costing me time off from work.

-Robert M.

Corky Weeks was very helpful and went out of his way to accomodate me.He was prompt in calling me to relay information and let me know when the car would be ready. I was very pleased with his service.

-Leona S.

Received appt. immediately; work was done promptly and to our satisfaction. Keep up the great service!

-Donna D.

I have enjoyed many years of fine service.

-Richard S.

The oil change was done on time and I was able to make an appointment the same day. They have always been helpful.

-Angela S.

David was our service advisor and he was real good and efficient. Promised us the car even before the time that was told.

-Connie M.

Quick turn around, professional service write up and phone call follow up

-Michael E.

I was given excellent customer service in a very timely manner.

-Janet D.

Service was excellent and efficient. I was provided cost-savings alternatives.

-Gerald M.

Great service on a 6,000 mile checkup on my Mazda3.

-Albert B.

I am very satisfied with the service i recieve at John Hine . Mary Jackson has helped me for years ,she is always friendly and professional.I have purchased three Grand Ams at your dealership and all my service is done there.I am happy to say that I always recommend your dealership and Mary Jackson to all my friends. Customer since 1991. Thank You. Mr.& Mrs. Michael W.

-Esther W.

Mary Jackson from John Hine, Mazda-Mission Valley, CA was excellent to work with as always. I really appreciated the effort and sincere concern that she had for my car as well as for me. She was always quick to notify me and update me with any news while my car was getting work done. Great job, and thanks to everyone at John Hine!

-Elizabeth C.

Service was completed quickly. Thanks for the car wash. I'll be back.

-William S.

I was amazed at how quickly and easily my service was done. I was anticipating having to rent a car and come back later but they did it so quickly, I was able to wait and still get to work on time that morning, which is very important to me. Thank you for the quick, efficient service.

-Phebe J.

Good day, The Mazda in question is actual mine, and I just wanted to state that Mr. Michael Hill always gives awesome customer service, it has been close to 5 years that I've been coming to John Hines Mazda in Mission Valley and Mr. Hill is the reason why!! He's readily accessible, knowledgeable, resourceful and extremely helpful in regards to my service questions and needs concerning my Mazda RX8. Whenever I call be it Sunday to Sunday, day or night and I have called him late on a Sunday, on his off days and even vacation and he's always respectful and has an answer for me. Equally I have confidence in the service being provided when I bring in my vehicle because from the service rep (Mr. Hill) to the cashier(s) and everyone in between there's always a smile and that feeling of a unified front, a well oiled machine there to provide me with great service which you do every time and this is very much appreciated! Respectfully Submitted... Charles M.

-Charles M.

Great Prices for regular matainence. Also excellent customer service, Corky is the man

-Michael I.

Mike Hill is an excellent service advisor. My Thanks.

-Lynda S.

Everyone is always friendly and knowledgeable, also honest regarding the time spent waiting for work to be completed.

-Diane P.

We are and have been completely satisfied with the service received at Hine, Thank You

-Charles S.