Ray is an amazing respite from the dodgy world of car sales. I appreciate the speed and agility of Ray and the John Hine team.
Mr. Dwayne has great smile with excellent customer service. He gave us the price and the car we wanted. Love to work with sales man like him, not wasting time to going back and force. Definitely the great sales person. Will love to come back to buy another future car from him.
We bought the CX-5 that we wanted at John Hine Mazda. Thanks to Tyler for his fast email responses and attention to detail in providing clear answers to our questions or requests, that made our buying and decision process much easier. We were treated at ease and not pressured when we were at the dealership to purchase our CX-5. Tyler was very professional and just helpful throughout our buying process. Overall, great experience in buying our CX-5 at John Hine Mazda. Highly recommend.
My wife and I had a great experience purchasing a CPO vehicle at John Hine Mazda. At our first visit we met Ray who embodied politeness and the no-pressure approach we desired. He was very attentive to all our requests and questions. He followed up that evening with a text to answer some requests/questions. Over the next 5 days he communicated with us accurately and immediately whenever we asked something but he never pushed on us or tried to pressure us. When we returned to the dealership to finalize our decision Ray was very efficient and the process was smooth. ...
Tyler was very friendly and professional. I enjoyed the information he provided and the fact that there was now pressure to complete the sale. Tyler went out of his way to get me the CX-5 that was within my leasing budget. Thanks Tyler.
Andre was very helpful from the moment I first contacted him on the website, until I drove my new CX-5 out of the lot. Very pleasant and friendly. Made the process less stressful, and I felt like he was concerned that I got what I asked for. Genevive was also very helpful and pleasant, another great experience! Thank you John Hine Mazda!
Friendly and very responsive to questions and comments. Great email communication. Super fast responses. Usually, as a girl buying a car, and he experience is less than stellar, but I felt super comfortable with Tyler and the overall atmosphere of the dealership.
Thank you Ray, TJ, and Genevieve. Purchasing a new car can sometimes be an unpleasant and overwhelming experience. And, a major personal investment with performance, safety and reliability in mind. Our new car purchase with your staff was pleasant, quick and easy. No surprises, no pressure. Your entire staff treated us with care and respect. Your knowledge, professionalism, and preparation was first class and much appreciated. We feel we invested in a quality, safe vehicle at a price second to none. The salesmen (and entire staff) we dealt with were always courteous, kind and honest to our needs and wishes. ...
Easily as good or better than the experiences I’ve had at both BMW and ACURA dealerships. Given the unusual circumstances for 2020, all aspects of the dealership were exemplary.
Ray was very attentive and pleasant. Even though he was new on the job he took the time to make sure all my questions were answered.
Excellent experience. I was initially greeted by Vanny Chan who was very helpful. He made sure I was taken care of by his associate on his day off. I was able to get the car I wanted a fair price. I worked with Javier Hernandez who made sure I knew my new car. I’m very happy!
I was able to do most of the car shopping and buying process via email. The day of purchase I spent less than 2 hours finishing the deal and drove away smiling.
I purchased a new car from this dealership last weekend. It was an easy and smooth process. Charles, my salesperson, was great! I love my new car and had a wonderful car buying experience.
Mike Anderson made the selling of my car to John Hine Mazda an easy stress-free experience. He went beyond the call of duty by coming to my home, jump-starting the car, and arranging for it it to be brought to the dealership.
I am so appreciative of Javier's courtesy and professionalism. I had already driven several different vehicles and thought I had made up my mind, and then he told me why the Mazda CX-5 was the right choice. As soon as he greeted us, I knew he would really listen to me. Wonderful experience.
Exceeded my expectations with the leasing on a new car. Tyler provided excellent customer service, and provided comparison among the 3 three cars I was looking at on price and features etc. He answered the questions I had. He is courteous, professional, knowledgeable and friendly. Steven in the Finance Department also explained every document I was signing and options to add to my lease. I am very satisfied with lease and excited to enjoy and drive my Mazda3 for the next 3 years with all of its features. The John Hine Experience is the best experience I had on my car leasing, ...
I want to thank Alicia for the outstanding service that she gave me. It was obvious that she knew exactly what she was doing and that she genuinely cared. I would highly recommend the service department at John Hine Mazda. I have a 2012 Mazda 3 and it is in perfect condition. Thank you for all the people who work in service to keep my car going in Tip-Top shape
When I had an issue with how much I was charged after service was done to my car Vanessa didn't argue with me but instead listened to me and stated the facts. I felt other places would have ignored my requests but instead Vanessa made sure I was happy and got me what I thought I deserved. It is service like this that give John Hine Mazda it's good name and reputation. Thank you Vanessa for the great service!
TJ was our salesperson. He was very friendly and willing to work on making a good deal. Would recommend as place to purchase a vehicle.
I can not speak highly enough about this dealership and in particular Vanessa in the service department. I bought my car here two years ago and have done all my servicing since. While all of the service team are very nice I really really like to work with Vanessa when I bring my car in. She is always super sweet, thorough, professional, and goes above and beyond. She always makes things quick and easy. It always seems like she is able to add a little something to make me and my car feel special. Last time I was in she ...
What could have been a challenging experience during these times was handled beautifully by Tyler and the team at John Hine. Thank you so much!
Dwayne was very helpful and understood my interest in a specific color and price range. He was very professional and courteous. I will definitely recommend John Hine!
I've been a loyal customer of John Hine because of Tyler's outstanding customer service & assistance for 8+ years now. We've leased two vehicles, and just recently decided to buy a new 2020 CX-5 with Tyler's help since we like the vehicle/model so much. In the past, trying to trade in or buy cars was a dreaded experience and Tyler really created a fun, up-front and enjoyable experience for me, especially as a female who often goes at it without the husband because of our schedules. I'm SO happy with my new purchase. Fair prices, unmatched ...
I had a great experience at John Hine Mazda, Andre Mullen helped me get a good deal and made the transaction easy and fast. Thank you
A great experience with Tyler. Re-leased a Mazda 3 for the 5th time.in last 12 years. They make it very easy which is why I always go to John Hine (I even go for servicing - oil change)
TJ was very helpful and always attended me even when he was on holidays. Excellent job TJ, keep it up and all the best for the future business.
This was my first time buying a car and Dallas made the process really easy and seamless. I'm really happy with the customer service & am extremely satisfied with my experience at Mazda.
Vanny was very helpful and low pressure. Answered all my questions and made the buying process very smooth. Would definitely recommend Vanny and John Hine Mazda
Rob is very knowledgeable and always helpful. He is always has a few minuted when I just stop by with a quick question. I am considering getting another Mazda and I will go to Hine because of Rob.
John Hine Madzda is a wonderful and best dearler in San Deigo near by area. The staff is great, and they do everything in their power to make sure your experience is a good one. I just bought a recently MAZDA CX-9 Grand Touring and the deal was Far LESS than what other dealers were quoting. It all started with a quote sent from the Internet Sales Manager Tyler Kalevitch and then followed upon by Andrew Mullen & Alana Gonzales and I was surprised to see the way to be treated with class. Me and my wife were really happy ...
I was able to go in, test drive a car and request a quote without being pressured into negotiating a sale that evening. The Manager's assistant, Alana Gonzales acted as the middle person passing on my information to the manager and responding within reasonable times. The overall experience from the point of entry to departure (sales/assistance/finance/consultant) was very good. I put off buying to avoid the high pressure sales and would now highly recommend this dealership. I believe they were fair with me and put together package that benefited both the buyer and seller.
Thanks TJ for all the help really pleased with all support by u and your staff. Thanks to u I was able to lock down my Mazda CX-5 at a reasonable price means a lot thank to u and team Mazda
Andre did an excellent job in making this experience a great one for us. Did not feel pressured at all during our appointment.. He answered all of our questions and the whole experience was quick and easy.
I went to several Mazdas in San Diego searching for the right car at the right price. Van gave us great treatment and gave us an awesome deal. If you are searching for a car with a specific color and interior, I definitely recommend this Mazda since it has great inventory.
Keith made me feel at home because we grew up in the same neighborhood. Also Justin was wonderful too, he helped show me how the features in the car work.. Tyler worked with me on the internet and brought me to your dealership so he deserves credit.. Thanks for the great car and experience
Excellent customer service by TJ and Keith . Very helpful, very polite, with a lot of patience with us as customers, gave us different choices in regards to units and different options when it came to real numbers . TJ even gave his opinion when I asked for it when we weren’t sure what color to get. He offered us a beverage . And over all he made us feel comfortable and reliable. Excellent experience this time around.
For our purchase of (2) CX-5s, I contacted all 3 dealers nearest our residence in El Cajon. In '08, I purchased two Mazda 3s from this dealership. In '13 we purchased two Mazda 3s from the dealer in El Cajon. Both purchases were satisfactory in the experience of buying new vehicles. This time, we again went to all 3 dealers and from the very first inquiry by email, Hine Mazda was the most responsive. They addressed our questions and pricing issues, trade-in allowances, etc. in a timely manner. They seemed to genuinely serve the customer's best interest. I had a long career in ...
Joel White made buying a new Mazda CX-5 painless, quick and affordable. We were greeted late on a Sunday night before closing and treated like there was as much time as we needed. When we returned on Wednesday to purchase the car, Joel was ready. I had done my homework on the vehicle and appreciated John Hine Mazda's fair offer for our trade, a no-pressure sales approach, and the ease and deals available for financing. We can't wait to use the monthly tire fills and car washes. Thank you Joel and Keith for your support.
Another wonderful experience: courteous, clear explanations of the pricing options and good value on our trade with a good price on the new car. Two years ago brought our Mazda3 in for service and while waiting in their wonderful lounge I walked to the new car display area. We test drove a CX-5 and then a CX-9. We chose the 9 because we needed the passenger & cargo space for granddaughters & dogs. We drove a CX-9 home. This time I brought the CX-9 in for detailing after checking inventory online. Tyler had contacted me because of my inquiry. We set ...
We had a great experience. Craig was our Salesperson, and was very knowledgeable, professional, and easy to work with. A+ experience all around. We looked at dozens of dealerships, and felt really good about John Hine
This was are most enjoyable car buying experience. A friendly no pressure situation with straight-up pricing. Joel was our salesperson he did an excellent job I'm going through the steps with us and making the purchase smooth and easy and Steve in financing got us in and out in no time he did a great job explaining our purchase and are financing.
We bought our first car from John Hume in 1981. After we moved to North County, we used local dealerships. But with the internet, I emailed all local Mazda dealerships with the cx-5 and color -exterior and interior and features I wanted. I asked all to give me their best price. Andre responded with a price- the others would not open the negotiation conversation unless I came in. I made an appointment to see the Cherry Red Light grey Awd 2019 -and a few more negotiations, drive off with my new car. The bonus was, after a week, I got an email ...
Alana and Javier went above and beyond, exceptional customer service. They present a friendly and family like environment and personal interaction with me that allowed to feel comfortable and open up to their recommendations.. I would highly recommend them to anyone shopping for a vehicle or anything else for that matter.
Andre meet and exceeded our expectations, was able to get us in and out of the dealership in a reasonable amount of time. Thank you
Was looking for a car for my son. Called in and spoke with TJ. He was great, had the exact car I wanted. Gave me the best price on the car and the very next day. My wife and I came in and was helped by Michael. We were treated very professional with Michael and the whole staff. Very happy customer.
I recently purchased a 2019 CX 5 to replace my 2016. My experience at Hine was great. My salesman Joel was very knowledgeable and generous with his time. I think we both made a great deal.
Knew which cars I was interested in when I got there. Test drive was awesome. Salesperson wasn’t pushy, just gave me the clear specs on the car I wanted. Finance offer was excellent, beating the one I was pre-approved for. Although, did rope me into buying a few extra options I probably shouldn’t have. Great overall experience.
Thank's Eladio and Javier for make the deal quick and easy.. So Happy whit my new CX5.. grate customer service.. Javier was really profesional and friendly.. Thank's Guy's
I bought a new 2019 Mazda 3 from John Hine Mazda yesterday. The car is great. Salesman Michael Watkins was a joy to work with! The experience could not have been any better!
Really worked with us to get a fair price. Answered many questions and left us feeling satisfied and taken care of! Would recommend to others
My experience with John Hine Mazda and Dwayne specifically has been nothing short of great. Having just moved to the area without a car I had a lot of questions and went back and forth with my decisions. Dwayne gave me all the options and was patient and very informative. I would definitely recommend this dealership to anyone!
We had a great experience! Dwayne answered all my questions nicely and in detail.. even if I asked them a few times haha. The process was overall smooth and I would recommend this location to others.
Charles was extremely helpful in facilitating the elevation of a concern about my ac condenser after only 3 1/2 years of ownership. Appreciated! The dealership and Mazda came through and absorbed 90% of the cost. I am a loyal service customer and my warranty had just recently expired which factored into their decision but Charles was extremely professional and communicated throughout the entire process. They also provided me with a courtesy car so I could resume my regular activities (getting to work), etc) without interruption. My husband is now interested in purchasing a vehicle from this dealership. They are a model for what ...
Had a great first time car buying experience here. Dwayne was very friendly and helped me feel confident in my purchase. Overall would recommend this dealership and especially Dwayne.
TJ Bitter deserves a solid 10 rating. He contacted me after i sought information online. He was not pushy in any way. Just informative and helpful. When I made an appointment to see some vehicles, either the 6 or the CX5, he was very prompt and cordial. He showed me both model. After my wife and i talked that evening we decided the 5 would serve us best. TJ walked me through purchase possibilities. The next day when i sent in I changed to leasing. No problem for TJ. He then explained lease possibilities and we quickly worked it out. My first vehicle ...
Dwayne was extremely kind and helpful when buying the car. The dealership was nice and there were many attentive workers. Dwayne spent quality time with us making sure we had exactly what we wanted and made sure we understood the basics of the car before we left. It was a very nice experience and I recommend the dealership to those looking for a new or used quality car.
I had an amazing experience with Dwayne. I was impress with his attention to detail. He replied right away to my texts and emails. I highly recommend working with him.
I contacted Andre in the Internet Sales department. He got my loan pre-approved in less than one day. I scheduled a time to meet with him on a Saturday afternoon. Within 2 1/2 hours, I was out the door in my new "used" car! Keith in Finance was also awesome to work with. I would highly recommend John Hine Mazda for anyone considering an auto purchase!
2 Mazda's in a week from John Hine. Excellent car buying and leasing experience. Very satisfied customer! Excellent customer service and professional sales team.
Dwayne is very professional and tried very hard to meet our needs. Good experience. He is honest and doesn't play games. It was a pleasure working with him and I hope to do so again in the future.
Dwayne did an excellent job helping us pick the perfect car. We appreciate his service and commitment to customer satisfaction. You should ask for him when you shop at Hines Mazda.
So glad I purchased my new car from John Hime with Dwayne’s help! It was a great experience and everyone was so helpful and friendly. Dwayne really helped me get the best possible deal for my new CX5 and my old VW trade in.
Great buying experience ! Tyler our sale person was courteous and helpful and answered all my questions. I just love my new Mazda CX-5! Highly recommend John Hume Mazda!
Dwayne was extremely helpful! He was patient with me while I was on vacation. He answered all of the questions that I had. He seemed like he was genuinely concerned with making sure I had a good experience and not just making the sale.
I had a very difficult credit issue where my reports were showing blank/blocked on the lender’s end. Michael at John Hine worked tirelessly and submitted all of my documents and information. Within a week I had a brand new Mazda CX-5 on a lease and was driving off the lot. If you’re looking for a new car and considering a Mazda, just call Michael Watkins. He gets it done!
We are really happy with our experience at John Hines. Dwayne was our sales representative and he was thorough and a pleasure to work with through the process. We'd already been to several dealerships and this was our last stop . Dwayne's customer service helped make our decision to buy our car here.
Dwayne was super helpful and very approachable. He helped me find the best Mazda for my lifestyle and personality, which ended up being a CX-9. I was having trouble making a decision between the CX-5 (which i was driving before) and the CX-9, so he suggested I borrow the car for the day. I didn’t realize that was even a possibility and it helped me make an educated decision. He was professional and an all-around great guy, and the rest of the team was great as well.
Really good experience. No pressure sales. Dwayne was honest, reasonable and overall just great to work with. I got a very fair deal and was 100% satisfied with the service.
Everyone one was friendly but not too pushy. Very helpful. Good product knowledge. If someone didn't have an answer they were quick to find one. Pricing was very competitive. Over all a great experience everyone involved.
All of the staff here were really helpful and easy to work with. I especially wanted to give a thumbs up for Alana and Javier. Thanks!!!!
This is my second time purchasing a Mazda from this dealership. EVERYONE is professional, patient, and kind. No high pressured sales or creepy sales personnel. I highly recommend buying a Mazda from this dealership!
I am a first time buyer and I was so satisfied with how accommodating everyone at John Hine Mazda was. My dealer Eric was very knowledgeable about the product and even took the extra time out of his way to inform me about everything in my vehicle before driving off the lot. Genevieve was relatable and very hospitable. I did not feel any ounce of pressure from her which made my decision making a lot easier and enjoyable.
Tyler was the best! He was so friendly and professional. I traded in my old CX-5 for a new one and I could not be happier. I was in and out of the dealership in no time and Tyler still made time to show me every detail of my car. I will definitely go back when I am ready for a new car and would recommend this dealership/Tyler Kalevitch to anyone.
My wife was not looking forward to buying a new car because of having to deal w aggressive dealerships but John Hine was nothing like that...thankfully. I personally like to haggle but the price was the price...and it was a fair price. I haggled my heart out w trade-in value and "extras" and felt some love from John Hine. Good job Sam Girmai! And my wife absolutely loves her new Mazda 6....no buyer's remorse at all.
Mike Watkins sold a car to my parents 2 years ago and now that I needed a car he was the first person I went to see for getting into a new Mazda. He got us the best deal in town with great transparency this time as well as last time. He is also a pleasure to work with and was very thorough with preparing the car for us.
John Hine Mazda is the best. Unparalleled customer service. Michael Watkins is amazing. He sold me my CX-3 GT which was custom made in Japan. I’m a happy customer!
Michael W. was extremely patient and helpful in helping me purchase my first car! My family and I shopped around and met with a few different Mazda dealers in CA but John Hine Mazda by far had the best knowledge, service, and prices, plus the their team is extremely caring and personable. I highly recommend.
The consistent assistance we receive from Michael, time and time again has kept us going back to John Hine for more than a decade. We are not easy buyers and appreciate the time and effort provided by Michael Watkins and his team. Thank you!
This was my first time purchasing a car on my own. Michael W. and Steve C. were very friendly, helpful, and caring about everything from the beginning to end. They helped make the process easy for me to understand. They respected my time and space in making the best decision for me. They also helped me feel at ease leaving the lot with my new vehicle knowing that I was in good hands. I recommend this place for first time buyers.
For two solid years I had been researching, then dreading. Then, researching some more, and dreading some more. What is worse than having to purchase a new car? As a woman, you just know that added on to the usual game playing, there was going to be the usual patronizing, the assumption of automotive ignorance and the "little lady" routine, and that's just for starters. Then one day, I steeled myself, put a chip on my shoulder and headed to Mazda, and found Santa! His real name is Michael Watkins. He is charming and a consummate gentleman ...
Charles had me in and out with a courtesy Mazda6 quickly and answered all my questions. He helped me find a non-OEM hitch adapter. Awesome experience!!!
Michael Watkins provided superior customer service through our entire purchase. Besides having a sense of humor, he was well organized, thorough, and made sure that he reviewed all of the key features of the Mazda CX5 Touring before I drove it off the lot. My husband and I greatly appreciated this personalized approach and would highly recommend this dealership if you are searching for a vehicle.
Andre Mullen and Steve made my buying experience present. They were strait forward and respectful. Actual cash value of my trade. Below KBB agreed on the final price. I would totally recommend.
1. USAA said use them 2. I looked at inventory online 3. I showed up and did test drive I did my agreements, Michael did the paperwork overnight, I showed up and signed, all total maybe 2.5 hours of my life in the dealership? That's as easy as it gets.
Did my research on line. Contacted Hine on line and hooked up with Michael Watkins who handled sale. He did a great job and was never pushy and worked a great deal for us. We also enjoyed the finance guy who had a great sense of humor !
Yesterday I had my very first experience leasing with John Hine Mazda! I had my eye on the 2019 Mazda3 5door Hatchback before it was released, and once I found out JHM had them in stock I was quick to make an appointment. Everything moved with great ease as Tyler assisted me with choosing the best deal for my budget. I received help from Justin as well with my very first test drive and I quickly fell in love with my vehicle. Day 2 and I know I’m going to love everything about this car for many years to come. A ...
Best place to buy your new Mazda. The guy who sold us our car was funny and very helpful and kind and patient with us.
This is our third Mazda from John Hines. Michael Watkins was our salesperson all three times. That speaks for itself. This time, we turned in our previous lease a few months early, which created a vmessy financial picture, but Michael handled it so we were barely aware of the complications. He got us exactly the color and features we wanted, delivered our MX-5 with big ribbons on the hood, and patiently went over all the new features with us. He also solved some logistics problems by delivering the car to our home. We are very happy with the whole experience. ...
The rest of the people at John Hine are right up there too. There is no pressure to buy, with fair pricing and trade-in values, great service department, and management that clearly puts the customer first, before and after the sale. I have bought 25 new cars in my life, made all over the world and the last four came from Tyler and John Hine.
I went in to John Hine Mazda a few weeks ago met with Craig Milton our salesman. Craig was very knowledgable and friendly. I hate going to dealerships where they are pushy that wasn’t the case here. Thanks to Craig, Eladio and Keith you guys are awesome! Thanks for the great service! Viola Lizarraga
Andre was knowledgable, patient, and friendly. Having visited some high-pressure dealerships in the past, I greatly appreciated the pressure-free sales process here! Would recommend this dealership to others.
We were looking for a an upgrades of our old car. We visited several dealerships ranging from Toyota, GM, Honda, and Westcott Mazda. None of them gave us the comfort experience we expected. Most of them either pressured us or gave us lectures us in how to take the so call best deals they offered. They made us felt like we cannot get any better deal anywhere in San Diego. Then we came across Tyler Kalevitch from John Hine Mazda through internet contact. His first response to our inquiry is very polite and enthusiastic. Within couple exchanged emails, we could ...
Bought a new car today. Really easy process. Totally stress-free, no pressure sales process. Fast and efficient financing. Tyler and Keith were great to work with. Highly recommend this dealership.
Found an MX-5 with just the options I wanted online at John Hine. Emailed them, and Michael Watkins got back to me straightway. He answered all my questions, was super transparent, friendly, low pressure and easy to work with. I came in on Saturday, and Michael was there, despite it being his day off. The car and all the numbers were exactly as they had been described to me. Keith in finance was equally friendly and easy to work with. Altogether, I was in and out in just about two hours. Not sure how it could have gone any smoother. ...
This dealership was our first stop as we’ve bought a car from them before. This second car was for our son who had just started college. We had thought to buy a pre-owned vehicle but Joel and Eric were able to work with us on a brand new Mazda 3 Grand Touring vehicle. Albeit was an arduous negotiation process,we were happy with the end result. Will continue to recommend this dealership to friends and family. Thank you very much Joel and Eric. Also thank you to Genevieve who stayed over to complete the financing process.
We just purchased a Mazda CX-5 from John Hine Mazda and we were extremely impressed with the customer service. From the first call to the last handshake, everything was handled professionally and courteously. Since it had been many years since we purchased a new vehicle, there was a lot of new technology to learn about and Michael was very patient to explain all of the bells and whistles, he was very knowledgeable and helpful. Keith was also very good at explaining the financial options, we never felt pressured, and they made the whole process as easy as possible. We highly ...
From the test drive with Jim, to the purchasing with Tyler and Keith, it was efficient, courteous, and informative service. I have no qualms about recommending John Hine Mazda (Mission Valley.) Thank you for great experience!
Spent quite a bit of time answering my questions as I evaluated 3 different makes/models I had narrowed my search down to. I made multiple visits and test drove the car 2 or 3 times. In the end they didn't have a color I wanted (only black - not good for San Diego summers - but he was happy to get a red one from another dealership for me! There was no pressure at all anytime during the process, he just provided me the answers to my questions so I could make my decision.
John Hine is the best. Sure, there are a lot of new car options in San Diego, but not many good ones. If you like to play the usual car dealership games, you won't find that here. These folks are great - professional, friendly, clear communication, customer focused. They won't waste your time and they don't stalk you like a crazy ex by phone, text and email for weeks after you visit or reach out to them. Tyler and Keith hit it out of the park. Thanks again.
My wife and I just bought a mazda 3 sport from Tyler Kalevitch. It was a great experience. He was really clear and up front in all of his communication. He was really clear about the models they had in stock and options for each vehicle. He went out of his way to get the exact model and color we were looking for with a 1 day turn around. We breezed through the paperwork with no surprises. At no point did we feel pressured to buy anything. He was super friendly and great to work with.
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